Refund eligibility
Refund eligibility is based on the fare rules and supplier conditions attached to the selected flight. Some fares may be non-refundable or may allow refunds only with airline penalties.
Service fees, payment provider fees, bank charges, currency differences, or supplier penalties may reduce the amount returned to the customer.
Refund request process
Customers should request a refund through Manage booking or Support. BlueBird International will review the booking status, payment status, fare conditions, and supplier cancellation options.
Where a refund quote is required, the customer may need to accept the quote before BlueBird International processes the refund.
Processing times
Refund processing time depends on the airline or supplier, the payment method, bank settlement, and whether manual review is required.
Card and PayPal refunds, when enabled and available, may be processed through the original provider. Bank transfer refunds can require manual finance handling.
Rejected or partial refunds
A refund may be rejected or reduced when the airline fare is non-refundable, the ticket has been used, the supplier deadline has passed, customer information is incomplete, or the request does not meet fare conditions.
BlueBird International will aim to show the reason for refund status updates in the customer booking dashboard or support communication.