This policy explains what information BlueBird International collects and how it is used to provide flight booking, ticketing, payment, and support services.
Last updated: May 23, 2026We may collect customer names, email addresses, phone numbers, passenger details, travel document details, itinerary selections, payment references, support messages, and booking activity.
We also process technical data such as request timestamps, security logs, device/browser information, and operational events needed to protect and operate the portal.
Customer information is used to search fares, prepare booking requests, confirm payment status, prepare airline bookings, issue ticket documents, provide support, manage refunds or changes, and send booking communications.
Operational information is used for fraud prevention, service reliability, audit trails, accounting exports, and customer support quality.
Booking and passenger information may be shared with airlines, travel providers, payment providers, email delivery providers, hosting providers, and support tools where necessary to provide the service.
Payment card data is handled by payment providers when card checkout is enabled. BlueBird International should not request full card details through email or public support messages.
Booking records are kept as needed for travel service delivery, customer support, accounting, legal obligations, dispute handling, and operational audit trails.
Access to booking records should be limited to authorized staff and protected by production credentials, secure sessions, and secure working procedures.
Customers can contact support to request help with booking information, communication preferences, or questions about personal data used for a booking.
Some information may need to be retained where required for ticketing, airline records, payment records, legal obligations, or fraud prevention.